FAQ

Our engineers will travel to your factory to complete machine installation, commissioning, and operator training. Most paper bag making machines and non-woven bag making machines can be fully installed and running within 7–10 days.

Customers are responsible for visa fees, round-trip air tickets, local SIM cards, accommodation, meals, and an engineer service fee of USD 150 per person per day.

Our after-sales team remains available after commissioning. Simply send photos or videos of the issue, and our engineers will provide remote troubleshooting support through video guidance, online meetings, or technical instructions.

All bag manufacturing machines include a 12-month warranty period starting from the completion of installation and commissioning. Non-human-caused component failures during the warranty period are covered.

We maintain a spare parts supply system for our bag manufacturing equipment. Warranty-covered components are replaced free of charge, while replacement parts after the warranty period can be supplied quickly upon request.

Technical support is available through on-site service, video calls, online meetings, email communication, and remote diagnostics to help maintain stable production performance.

Yes. We provide OEM and ODM development services for paper bag manufacturing machines, non-woven bag making machines, and automated bag production systems. Our engineering team will evaluate your bag specifications, material requirements, and production goals before proposing a customized solution.