1. How is the installation of the
machine at the customer's factory? How many days does it take to complete the
installation?
We will dispatch engineers to the
customer's factory. We will finish installation and training within 7-10
days.
2. What should we charge for your engineer?
You should charge for the cost of our
engineer's visa, air tickets, SIM card, hotel, food, and also their salary 150
USD one day per person.
3. What should be done if problems arise after the
engineer leaving?
Contact our after-sales department at any
time, take photos or videos to show our engineers, our engineers will take a
solution video according your description for online troubleshooting.
4. How long is the warranty period for this machine?
The warranty period for the delivered
equipment will be 12 month after the machine installation completed.
5. How to purchase accessories or replacement parts?
The parts damaged within the warranty
period due to non-human factors are eligible for free replacement.
After the warranty period, you can contact
us regarding the parts, and we'll promptly discuss a resolution.
6. What are the ways I can obtain technical support?
During the days of installation of the machines,
face to face; video calls; on-line meeting; E-mail, etc.
7. Can I customize the machine I need?
Sure, after fully understanding your
needs, we will make a plan for you before ordered.
